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Customer Email Overload? How AI Cut Inquiries up to 80%

Profile picture of Meri Tokumasu
Meri Tokumasu
2 min read

Running an Ecommerce comes with a flood of customer questions:
“When will my order ship?”
“Is this product vegan?”
“Do you ship internationally?”

The result? Overwhelmed inboxes, stressed support teams, and long response times. But what if 80% of those emails never needed to be sent in the first place?

Meet Omakase.ai Voice—a voice-powered AI sales and support agent that talks to your customers and answers questions before they hit send.

The Problem: Email Overload Is Killing Efficiency

E-commerce often relies on email or chat support to handle common inquiries. But when those channels get saturated:

  • Response times increase
  • Conversion rates drop
  • Support teams burn out

Many of these messages are repeatable questions that could—and should—be automated.

Graphic illustrating email overload

The Solution: AI That Speaks, So You Don’t Have To

With Omakase.ai Voice, your website becomes a living, breathing (AI-powered) sales rep that can:

  • Answer FAQs instantly
    Shipping, sizing, ingredients, return policy—no email needed.
  • Guide customers in real time
    If a shopper hesitates, Voice AI can step in to help them decide or direct them to the right product.
  • Save your team from repetitive work
    No more copy-pasting the same response to 100 people.

One Store’s Results with Omakase.ai:

  • Less inbound questions after enabling Omakase.ai Voice
  • Hours of staff time saved every week
  • More customers converting on first visit (no need to “wait for a reply”)

How It Works (and How Fast It Works)

Setting it up is simple:

  1. Drop your store URL in Omakase.ai
  2. Turn on the voice widget
  3. Upload FAQs, product info, or help docs
  4. Go live in minutes

Your voice AI handles everything from pre-sale questions to post-purchase concerns—without the inbox overload.


Say Goodbye to Inbox Chaos

In a world where attention spans are short and patience is shorter, email isn’t fast enough.

Voice AI meets your customers where they are—on your site, in the moment, and ready to buy.
With Omakase.ai, you stop drowning in questions and start focusing on growth.


Want to reduce support volume and boost conversions at the same time?
👉 Try Omakase.ai Voice on your Shopify store