See What Your Customers Are Really Saying

Meri Tokumasu

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2 min read

Once your AI agent is live, the next step is understanding how it performs. With Omakase.ai, you get full visibility into customer conversations, key metrics, and what your shoppers actually care about.

Here’s how to track and learn from your AI—so you can optimize smarter.

🗂️ 1. See Conversation History

Want to know what your AI is saying to customers—or what questions they’re asking most?

Head to your Omakase.ai dashboard
Click on “Conversation History”
You’ll see every customer interaction, sorted by date and time

Use this to spot trends, identify what customers need, or improve your product content.

📊 2. Check Key Metrics

Want a quick snapshot of how your AI is performing?

Go to the “Analytics” tab in your dashboard
You’ll find:
- Total conversations / product recommendations
- Engagement rate
- Most common topics
- Products most mentioned or recommended
- Top performing products, etc.

This data helps you improve your AI experience and optimize your store for better results.

🔍 3. Bonus: Topic Insights

Inside the analytics view, you’ll also see Topic Trends—clusters of what customers are asking about (e.g., shipping, sizing, returns). This gives you insight into what to highlight on your site or teach your AI more about.

Your AI agent is a goldmine of customer insights. From real-time transcripts to conversion stats, Omakase.ai gives you the data to understand, improve, and scale your customer experience.