Set Rules and Reply Options That Match Your Brand
At Omakase.ai, we’re constantly evolving to make sure your AI agent isn’t just smart—but perfectly tailored to your business. Every update is designed to give you more control, more flexibility, and a better experience for your customers.
Now, with the latest dashboard upgrades, you can shape exactly how your agent behaves and responds. Here’s what’s new:
🧠 Set Smart Rules for Smarter Interactions
Our new Rules Settings feature lets you guide your AI Agent’s behavior with clear, customized instructions. Think of it like setting the ground rules—so your agent always responds the way you want.
You can now tell your agent to:
- Follow a certain tone (e.g., always friendly and cheerful)
- Avoid specific topics
- Trigger specific responses to common requests
Example:
If a customer asks, “How do I cancel my subscription?”
You can set a rule so the agent responds:
“To cancel your subscription, please call 000-0000-0000.”
No more generic replies. You stay in control.
💬 Customize Your First Quick Replies
Give your visitors a head start in the conversation by setting up three custom quick replies—the first things they see when they open the chat (not voice).
These shortcuts help guide the conversation in the right direction and reduce friction for customers looking for answers fast.
Tip:
Use your customer data to find the most common questions (like “Where’s my order?” or “What are your business hours?”) and set those as quick replies. It’s a simple way to make a huge impact.
Why It Matters
Your AI Agent is the face of your brand—and now you have more control than ever. These new tools help you:
- Provide consistent, on-brand responses
- Improve customer satisfaction
- Save time by handling repetitive inquiries faster
- Turn your AI into a true sales and support assistant
Ready to try it out?
➡️ Log in to your Omakase.ai Dashboard and explore the new customization features today.
As always, our team is here to help if you have questions or need setup support.